Service principles in the Real Estate business.
In this times where competition is very tight every business person should think about “what difference do I offer to my clients?”, one particular aspect that many times is overlook is the service, and here we will explain how you can use some basic principles on you favor.
1. The quality must be a habit, not an isolated act.
2.- Measure according with the specifications previously established.
3.- Isolated efforts does not help in quality, it needs to become a system.
4. Consistently anticipate and meet customers needs.
5.- Every employee that deals directly with customers must have the authority to address any complain they may have.
6.- In order to bring back a customer is crucial to give them what they want immediately, any delay affect their service perception.
7.- The fulfillment of you word is always expected for your customer, “deliver more and promise less” must be your service mantra.
8.- In a culture of quality in the service area the explicit recognition of the employees affords is a must, they need to feel like a partners of your company.
10. Investigate who are the best and how they do things, to adopt their systems and then improve.
11. If a client become clear about the things they don’t like will help to create an open environment to address areas of improvements.
12. The most import, do not leave your customer waiting for service, everything else will go unnoticed by him.
Following this simple steps the perception about your quality and services will improve exponentially in your clients eyes.
When you are implementing a service oriented business it is very important to collect the right data in order to reach the goals previously defined, because we can measure the wrong things or measure them with the wrong set of data and the system will decrease the quality instead if increase it.
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